Refund & Return Policy

Introduction

Thank you for shopping at Linwen Hair. We are committed to providing you with the highest quality 100% human hair extensions. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Conditions

Due to the nature of hair extensions and for health and safety reasons, we strictly adhere to the following return conditions:

Original Condition: Products must be in their original state—unopened, unused, uncut, uncolored, and unwashed.
Tamper-Evident Seals: The original ties and packaging must be intact. Once the gold/silver ties have been removed or the packaging has been opened, the product is no longer eligible for return or exchange due to hygiene regulations.
Free Gifts: Any complimentary gifts included with your order must be returned along with the product.

2. Return Period

You may request a return or exchange within 14 days of receiving your order.
Requests made after this period will unfortunately not be accepted.

3. How to Start a Return

Contact Us: Email our support team at info@linwenhair.com with your Order Number, a brief description of the reason for return, and clear photos of the product and its packaging.
Authorization: Once your request is reviewed and approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
Shipping: Please use a trackable shipping service. Unless the return is due to our error (e.g., wrong item or quality defect), the buyer is responsible for the return shipping costs.

4. Refunds

Inspection: Upon receiving and inspecting your returned items, we will send you an email notification regarding the status of your refund.
Processing: If approved, your refund will be processed and automatically applied to your original method of payment (PayPal or Credit Card).
Timeline: Please allow 5-10 business days for the funds to appear in your account, depending on your bank or payment provider’s policies.
Shipping Costs: Original shipping fees are non-refundable unless the return is the result of a defective product or shipping error on our part.

5. Exceptions & Special Cases

Custom Orders: All custom orders (specific colors, lengths, or custom textures) are final and cannot be returned or exchanged.
Clearance Items: Items marked as “Clearance” or “Final Sale” are not eligible for returns.
Defective Products: If you receive a product with a quality issue, please contact us within 48 hours of delivery. We will provide a free replacement or a full refund.